FAQS
1. Are you a factory or just a trading company?
We are thte real professional beauty machines manufacturer,which has a toal staff of 80 and possesses our own factory with an area of 2000 square meters. You create market, we do production for you !
2. How does your factory do regarding quality control ?
We have a strictly quality inspection department. Our engineers will carefully check and test the machines many times before we deliver them to you. To make sure you can get the high quality machines, only the machines that have passed the strict quality inspection can be delivered to you.
3. Do you offer OEM and ODM services?
Yes, we can offer you better OEM and ODM services. We have our own R&D department with 20 experienced designers and engineers and many production lines , so we have the great capacity to offer you high quality beauty machines according to your needs, ideas and samples.
4. Where is your factory located ?
Our factory is located in No.8, zizhuceng, Chaoyang District, Beijing, China. If your time is available, you are warmly welcome to come to China to visit our factory !!
5. Do you have any warranty?
Yes, we have. One year warranty on host machine is given. Six months free replacement warranty for handles, treatment heads, and parts.
6. How is your after-sale service?
We have a professional technology supporting team for your timely services. You can get the help you need in time by telephone, webcam, online chat (Google talk, Facebook, Skype,Whatapp). Please contact us once the machine has any problem. Best service will be offered.
7. What certification do you have?
All of our machines have the ISO13485, FDA, CE certification which ensures the quality and safety. Our machines are under strict quality management to ensure good quality. Because we fully understand that it will be a great trouble if machine have any problem during working at oversea.
8. Will you teach how to use the machine?
Yes, we can provide a complete user manual and usage video for instruction and application. And 24/7 online consultant service ensure you whatever problem and whenever you meet, you can solve easily. It is easy to operate by anyone with the instructions.
9. How about the shipment?
The machine will be shipped within 2-3 days after the receipt of your payment.
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